Nudging the Travel Industry Forward

See Beyond the Status Quo

Provocative Thinking

The status quo makes for an easy target, doesn't it?  But you need creative and provocative thinkingto see the future in a new light.

Scott is one of the business travel industry's most enduring thought leaders.  Over the last 20 years he helped revolutionalize travel procurement, laid the groundwork for corporate direct bookings, developed modern KPIs for travel managers, authored a U.S. patent, championed the importance of traveler friction, and trained the sales forces of every major North American airline.


He has been quoted in the Wall Street Journal, earned several industry awards for his thought leadership, and is a popular speaker at travel industry events worldwide. See his industry-leading blog at Gillespie's Guide To Travel Innovation, and connect with him on LinkedIn.

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Gain Fact-driven Advantages

Research & Analytics

Struggling with the murkiness of a major problem? Looking for more than subjective opinions on a key matter? Wishing you had a stronger fact base, or a clearer lens for seeing the best answer?


 Scott has pioneered a broad variety of analytical innovations, including:

  • Trip Friction(R) models and benchmarks

  • Travel management maturity benchmarks and modern KPIs

  • Airline contract scenario modeling

  • Corporate-specific Fair Market Shares

  • Buyer Power scores

  • Hotel clustering and tier-down savings models

  • Airline CO2 emission models

  • Airfare cost and profit models

  • Predictive airfare price models

  • Airfare benchmarks and indexes

Scott led a multi-year series of ground-breaking studies of U.S.-based road warriors.  These studies opened the travel industry's eyes to the importance of traveler friction, now a key part of traveler well-being.  Learn more about traveler friction and these studies here.

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Capitalize on the Next Normal

Strategy & Innovation

Wondering how your firm will cope with all the Covid-19 implications?  Sensing an opportunity, but unsure how to validate it?  Need  some rigor in developing a solid path to an innovative future?

Scott's expertise in strategy consulting was built during his nine years at A.T. Kearney, and later honed by his work for TRX (acquired by Concur) and at ARC, where he was VP, Innovation & Analytics.  He championed ARC's adoption of its omnichannel retailing strategy, established its first innovation team, led ARC's investments in Traxo and 3Victors, and designed and managed a variety of data science projects.