Travel's Value, Clarified.

Cost is a poor signal of travel's value. We've found a far better signal — one you can use right now.

Most travel programs can tell you what a trip will cost. Few can tell you what it is worth.

No surprise, then, that 24% of business trips are low-value1 … they get approved because their cost is low and their value is opaque.

tClara bridges the gap between travel cost and travel's real value. Decision-makers gain clarity by using risk-adjusted valuation metrics for each trip, including Net Expected Value, ROI, and the trip's credit score.

Only when travel's value is clarified can you optimize travel's spend. That elusive goal is now achievable.


Thinking

Clarifying Travel's Value

Four questions a disciplined travel approver must answer.

01

Choosing the Mode

The first question, before any trip is approved.

Should this be an in-person or virtual meeting?

Virtual works adequately for many meetings. But how big is the gap between adequate and optimal for any given meeting? The key is weighing the purpose, likely cost, and travel friction before the calendar invite goes out — and reserving travel budgets for those in-person meetings that merit the cost.

Read the thinking
02

Recognizing the Friction

If travel is feasible, the next question is about the traveler.

How much friction does the trip pose?

Travel friction — the wear and tear from business travel — is a hidden and often high cost, one rarely factored into most travel decisions. The worst part? Low-cost travel policies cause it, eroding the intended value of every trip.

Read the thinking
03

Managing the Carbon

Then comes the trip's carbon impact.

Will this trip help or hurt our carbon emissions goal?

Bigger seats and better cabins are stigmatized in most travel programs – their carbon footprints are too high, the logic goes. Our data proves otherwise. Focus on carbon intensity (CO2 kg per $), not carbon per ticket, and the cost/friction/carbon equation changes dramatically.

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04

Valuing the Trip

Finally, the question every approver should answer, but almost none do:

What is the most this trip could cost and still be worth taking?

Most trips are never quantified beyond cost. Willingness to pay is the strongest, most reliable signal of value. It's the key to building a risk-adjusted expected value for any trip. Now, CFOs and travel budget owners can finally maximize travel's value, subject to their remaining budget constraints, travel risk tolerances, and carbon emissions goals.

Managing travel costs is still important, but managing travel's value is now the practical priority.

Read the thinking

About

tClara is the home for Scott Gillespie's work on business travel. Chicago Booth MBA, ex-Kearney, and founder of Travel Analytics, he has advised roughly a third of the Fortune 500, all major North American airlines, and the U.S. Government. His paradigm-shaping papers and the TripTester valuation tool underpin the thinking shown here. A keynote speaker at travel conferences in 20 countries, Scott's aim is clear: to nudge the travel industry forward.

scott@tclara.com

The travel valuation tool that puts this thinking to work.

Score a trip in under two minutes against value, risk, and cost — and see how it fares under a value-driven travel budget.

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¹ The Justified Business Trip, tClara, 2023. Analysis of 407 U.S. business trips.
Thinking

Clarifying Travel's Value

Four decisions disciplined travel approvers must make — and the thinking to guide them.

Virtual works adequately for many meetings. But how big is the gap between adequate and optimal for any given meeting? The mode decision should weigh the meeting's importance against the friction of meeting in person — not default to either one.

tClara · survey of 522 US-based business leaders, including 95 C-suite respondents

  • Across 26 meeting goals, 43% of leaders rate in-person as the better mode, 35% say virtual, and 22% say mode barely matters — the decision is genuinely goal-dependent, not a fixed rule.
  • In-person is the preferred mode for 22 of 26 goals — especially building trust and teamwork, persuading or selling, and solving important problems.
  • Virtual is preferred for goals like gathering diverse opinions, sharing updates, and using people's time efficiently.
  • Virtual meetings are seen as nearly twice as likely to produce a negative outcome as in-person meetings (47% vs. 25%) — convenience carries real risk.
  • 70% of leaders say a deliberate blend of virtual and in-person work allows them to do their best work; C-suite respondents value in-person meetings more than other leaders do (53% vs. 41%).

Travel friction — the wear and tear from business travel — is a hidden and often high cost, one rarely factored into most travel decisions. Low-cost travel policies often cause it, eroding the intended value of every trip.

tClara, ARC, Delta, FlightGlobal · survey of 742 US-based road warriors

  • Road warriors rate only 63% of their trips as mostly or very worthwhile — more than a third of travel spend isn't landing.
  • Cost-focused travel policies nearly double attrition risk versus traveler-focused policies (33% vs. 17%), and produce fewer worthwhile trips (57% vs. 66%).
  • Cost savings account for roughly 1% of the economic value road warriors generate — the leverage is in trip success and retention, not fare price.
  • 48% of road warriors say they want to travel much less in two years; the two biggest levers to change that are better sleep and business-class seating on flights over six hours.
  • A quarter of road warriors are significantly affected by jet lag — that group reports 20% fewer worthwhile trips and 14% higher attrition risk than less-affected peers.

Bigger seats and better cabins are stigmatized in most travel programs — their carbon footprints look too big, the logic goes. Judged by carbon intensity (CO2 kg per $) rather than carbon per ticket, the cost/friction/carbon equation changes. Three sources ground this argument.

tClara · analysis of 100,000+ business-purchased airline tickets

  • High-carbon-intensity fares are common — roughly a third of airfare spend, and over half the emissions, in a study of 100,000+ business tickets.
  • Carbon-intensity-aware booking policies and tools could have cut emissions in this dataset by an estimated 12–28%.
  • Low-intensity policies trade modestly higher fares for materially lower total emissions and fewer trips — not a ban on travel.

tClara · survey of 410 US-based travel-approving executives and managers

  • 20–33% of business trips are low-value or could safely be replaced by a virtual meeting, by executives' own estimate.
  • About 80% agreed their companies should build a culture that challenges the need to travel — most travel budgets aren't aligned with strategic goals.
  • Over half said travelers don't factor a flight's carbon footprint into their own booking choices.
  • "Carbon-acceptable airfares" — priced to keep a trip's CO2-to-cost ratio in check — are the proposed lever for cutting low-value trips and emissions together.

tClara · framework for managing carbon intensity within existing travel budgets

  • Introduces a carbon-intensity ratio — CO2 kg per dollar spent — as the cap travelers manage to, instead of emissions per ticket alone.
  • A higher class of service can carry a lower carbon intensity than economy once price is weighed against emissions, not just seat count.
  • The budget is "invisible" because staying within the normal travel budget and the company's intensity cap automatically keeps a traveler within it — no separate carbon tracking required.

Most trips are never quantified beyond cost. Willingness to pay is the strongest, most reliable signal of value — the key to building the risk-adjusted expected value for any trip.

tClara · analysis of 407 U.S. business trips

  • 24% of business trips are low-value — and that 24% of spend produces only 7% of total Net Expected Value.
  • The highest-ROI trips (over 400% expected return) account for just 18% of total cost but generate 69% of total Net Expected Value.
  • Low-value trips can be predicted before travel with roughly 75% accuracy, using a pre-trip justification score.
  • 65% of trips that turn out low-value were already flagged as poorly justified before the trip — the signal exists pre-trip, if anyone asks the question.
  • Reallocating spend from low-value to moderate- and high-value trips would lift a travel budget's total Net Expected Value by 26%, without spending a dollar more.

TripTester

  • Designed for Finance, built to eliminate low-value travel.
  • Delivers pre-trip assessments that show the trip's risk-adjusted expected value, ROI, credit score, and approval rating.
  • Ties travel cost and value to business outcomes. The key to travel budget optimization initiatives.

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