It's a 40+ page deck that lays out the logic for making a fundamental change in travel procurement's mission.
It cites two studies which you can download here and here.
Here's the summary of the key points...I'd like to think my voice-over adds a bit of context, but these should help give you a good feel for the content:
A key element of this new approach is finding and reducing traveler friction in your program. Our Air Clarity tool now does this - woohoo! For thos buyers who have a dedicated ARC ID, you can give it a free beta test...click here to learn more.
Thank you to ISM and its Travel Council for inviting me to speak at their event in Miami yesterday. I picked up some great insights from the other speakers, and as always, from the travel buyers in the room...a shout out to Team Epic for their efforts at tracking traveler productivity, and to Iliana Cruz-Martinez at Nextera Energy for her leading-edge use of traveler personas.
Let's keep the momentum moving toward this broader, bolder, way better mission for buying and managing travel!