Insights and Ideas for
Managing Business Travel In a New Era
Thought leadership on Justified Travel, Travel ROI, Meeting Friction, and Traveler Friction.
2023
48 pages
2022
38 pages
2018
19 pages
2017
6 pages
2016
13 pages
Managing The CFO Who Wants to Cut Travel
Use these five powerful, prescriptive steps to have an inspiring discussion with any executive about the true value of business travel.
Download this 46-page PDF here. Need a shorter version for an executive team briefing?
Contact scott@tclara.com
Tomorrow's Travel Procurement Process "Should Be"
Are you willing to take a radically different approach to travel procurement?
Read this 15-page PDF, then contact scott@tclara.com for a courtesy consultation about how to sell these ideas to your management team.
The "Invisible" Carbon Budget
for Business Travelers in 2022
The Best Travel CO2 Metric in 2022
A provocative case for adopting a new KPI for aligning climate-related travel decisions. Includes analyses of US airline CO2 data from 2016 through 2021, courtesy of Flight BI.
~9,000 views ~50 likes,
~30 comments
Introducing Carbon Temperature
A new metric for tracking airline decarbonization
This new metric combines the methods of measuring the changes in an airline's absolute emissions and carbon intensity.
Having one metric, scaled for easy interpretation, makes for a handy way to track each airline's progress toward decarbonization.
Travel Program Optimization -
Achieving Travel's Strategic Value
A GBTA Education Session
Aug. 16th, 2022
0:40 We don't "optimize"
3:40 We need a new strategy
9:00 "Less travel, better results"
14:05 Evidence of strategic value
20:25 The power of demand mgmt.
24:21 The need for better trip quality
30:45 Procurement implications
What drives business travel?
A road warrior's value chain
Selected white paper findings
Managing travel strategically
Why business class is the greener choice
The Carbon Intensity KPI
A travel strategy scorecard
Selling travel's strategic value
Pg. 3
4-7
11, 12, 37
15
21
25
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33
~7,500 views ~140 likes,
~30 comments
Addressing Travel's Carbon Problem in 2007
Presented to the Association of Corporate Travel Executives conference in 2007. Topics include:
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Carbon Emissions 101
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Airline CO2 - Facts and Factors
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Carbon Offsets
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Going Carbon Neutral
Stockholm Environment Institute evaluated three airline CO2 models and endorsed the one developed by Scott Gillespie and Tom Tomosky. Read this paper to understand the deep analytical approaches used by these models circa 2007.
The Traveler Friction Concept, circa 2012
The cost of traveler friction must be factored into travel policies.
Learn more about traveler friction here.
Trip Friction(R) Benchmarks, circa 2016
Low-friction
Travel Policies
Mean Better
Business Results
This 19-page white paper shows how to improve trip success rates and reduce attrition risks among frequent travelers.
Click the image to download the PDF
How Should We Meet?
A GBTA Education Session
Aug. 16th, 2022
0:40 Conflicting forces at work
1:45 About the whitepaper
4:10 The value of meeting in person
8:20 5 decision-making lenses
14:47 A meeting culture lens
18:00 New travel-related priorities
21:10 "Less travel, better results"
30:00 Need for more prescriptive signals
1) Pre-trip Ratings at the 1:59 mark
2) Rich Universal Traveler Profiles at 4:00
3) Travel as a Strategy at 5:34
4) Edit Rights, aka Permissable Servicing by TMCs at 7:20
5) Airline Discounts Tied to Profit Margins at 8:30
5 New Business Travel Technologies We'll Use in 2031
Hotel Clusters in 2007
